Frequently Asked Questions
1. Where are you located?
Sweet Samantha XO is located in Ascot Vale, and services the greater Melbourne area and beyond!
2. If I send you a photo of a cake, could you copy it for me?
At Sweet Samantha XO, we welcome visual inspiration. However, we will not copy another's work - we would much prefer to make the cake uniquely yours.
3. When is payment required?
A 25% deposit is required to secure your booking, with your final balance due 1 week prior to your booked date.
4. What if I need to cancel my booking?
We encourage you to get in touch as soon as you can to discuss the situation (although personal information is not needed to be discussed), so that we may come to an agreement based on the circumstance. Your deposit is non-refundable, however it can be transferred to another booking within 6 months.
5. Can I taste your cakes prior to booking?
At this stage, we do not offer free tasting samples, however we soon hope to provide sample packs on a quarterly basis in the near future. These will be ideal for those wanting to book us for larger events with future dates.
6. Do you provide flowers?
Yes! We work with a number of local florists and can work with you to obtain the florals you desire. I can also work with your event florist and arrange florals onsite for your function (generally for weddings and engagements).
7. Do you charge for delivery?
Delivery is charged from $20 and is dependent on location and distance. Pick up from our Ascot Vale kitchen is always welcome. Our operating hours are Mon-Sat 9-5 and Sun 9-10am.
8. How many serves are in each cake?
It is important to know when and how your cake will be served to answer this question! Is it for a party where your guests will only want a small slice? Or will it be served as a dessert at a sit-down meal?
Canapé / Coffee Portions are 1" x 1" x 4" slices (the most popular)
Dessert Portions are 1" x 2" x 4"
9. How much are your cakes?
Each cake is custom designed individually for you and your event.
Here is a guide:
I am not longer offering cupcakes as an option. Sorry!
From $4.00 each - ONLY with cake orders. (Corporate cookie orders accepted)
Please note that this is a guide only and each needs to be individually quoted based on size, style, flavour, fillings and decoration. *This pricing does include some decoration and design and is a starting price guide only.
6" x 8" (20-40 serves) from $190
7" x 8" (30-60 serves) from $290
8" x 8" (40-80 serves) from $370
2 tier cakes FROM $320
Anything over 8 inches will need further custom quoting.
Anything tiered will need further custom quoting.
10. My question isn't here.
Please get in touch - we're happy to answer any questions and help in any way we can!